{"id":10033,"date":"2023-03-09T16:01:24","date_gmt":"2023-03-09T15:01:24","guid":{"rendered":"https:\/\/fastlane-distribution.com\/faq\/"},"modified":"2024-01-22T16:56:09","modified_gmt":"2024-01-22T15:56:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/fastlane-distribution.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Frequently Asked Questions<\/h1>\n

Do you have questions about creating an account, orders or invoices, for example? Below are the most frequently asked questions. Is your question not listed? Please contact our Partner Service.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_row_inner][vc_column_inner][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

Account<\/h2>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I create an account?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Fastlane Distribution delivers exclusively to companies (B2B). If you wish to purchase via us you should first provide the necessary information. We then assess whether it is possible to purchase from us based on your application. Here’s how it works:<\/p>\n

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  1. Fill out the registration form: click here<\/span><\/a><\/li>\n
  2. We will review your registration and send you an email whether or not your account has been approved<\/li>\n
  3. Upon approval, you can easily log into the portal (by clicking on login) and checkout the desired products<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tI forgot my password. Now what?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Click the “Login” button and then choose change password. Enter your email address here. You will then receive an e-mail with further instructions.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow do I change my personal information?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Personal information, such as address information, can be easily changed by logging into your account. Change the data you want and then click save.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][vc_column width=”1\/2″][vc_row_inner][vc_column_inner][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

    Ordering<\/h2>\n

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow do I place an order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Ordering is very easy by logging into our shop first. Place your desired items in your shopping cart and then checkout online.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I cancel an order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Canceling an order is possible when it has not been processed by us. If you have not yet received notification that we are processing your order, please email info@fastlane-distribition.com<\/a> and we will be happy to assist you.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhen will my order be delivered?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    All product pages show whether an item is in stock. If an item is in stock and it is ordered before 5 p.m. on weekdays, it will be shipped the same day. Normally it is delivered the next business day, but can take up to 2 business days (in the Netherlands and Belgium).<\/p>\n

    When an item is marked as backorder, it means that new stock is on its way to us. You reserve the item by checking out the item. If you wish to know an estimated delivery time, please<\/a> contact us.<\/p>\n

    In some cases, the delivery time may vary:<\/p>\n

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    1. When there are strikes, delays and other problems with our carriers. We always try to ship with the fastest carrier.<\/li>\n
    2. When a larger order is placed and a part of your order is reserved as backorder. We will try to contact you about this to, for example, schedule a partial delivery or discuss a different delivery date.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I drop ship an order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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      Yes you can. If you wish to deliver an order (in its entirety) to the end user, you must enter the recipient’s shipping address. Please note that we cannot ship part of your order to different addresses. If your order needs to go to multiple addresses, you will need to checkout separately.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_row_inner][vc_column_inner][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

      Pay<\/h2>\n

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat payment options do you offer?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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      You can pay easily and safe with:<\/p>\n