Frequently Asked Questions

Fastlane Distribution delivers exclusively to companies (B2B). If you wish to purchase via us you should first provide the necessary information. We then assess whether it is possible to purchase from us based on your application. Here’s how it works:

1. Fill out the registration form: click here
2. We will review your registration and send you an email whether or not your account has been approved
3. Upon approval, you can easily log into the portal (by clicking on login) and checkout the desired products

Click the “Login” button and then choose change password. Enter your email address here. You will then receive an e-mail with further instructions.

Personal information, such as address information, can be easily changed by logging into your account. Change the data you want and then click save.

Ordering is very easy by logging into our shop first. Place your desired items in your shopping cart and then checkout online.

Canceling an order is possible when it has not been processed by us. If you have not yet received notification that we are processing your order, please email info@fastlane-distribition.com and we will be happy to assist you.

All product pages show whether an item is in stock. If an item is in stock and it is ordered before 5 p.m. on weekdays, it will be shipped the same day. Normally it is delivered the next business day, but can take up to 2 business days (in the Netherlands and Belgium).

When an item is marked as backorder, it means that new stock is on its way to us. You reserve the item by checking out the item. If you wish to know an estimated delivery time, please contact us.

In some cases, the delivery time may vary:

1. When there are strikes, delays and other problems with our carriers. We always try to ship with the fastest carrier.
2. When a larger order is placed and a part of your order is reserved as backorder. We will try to contact you about this to, for example, schedule a partial delivery or discuss a different delivery date.

Yes you can. If you wish to deliver an order (in its entirety) to the end user, you must enter the recipient’s shipping address. Please note that we cannot ship part of your order to different addresses. If your order needs to go to multiple addresses, you will need to checkout separately.

You can pay easily and safe with:

• iDeal
• Credit card (+1.8% fee)
• Bancontact
• Billie Pay Later (+3.5% fee)

At checkout, choose the desired option.

You can pay for your order with Billie. Billie is for B2B parties only. If you use this payment method, you will pay a fee of 3.5% of the total amount for this. The repayment period with Billie is 30 days. Handling of your payment is through Billie. Billie may not approve your payment through Billie. There may be several reasons for this. For this you need to contact Billie.

Login your account and click on the “Invoices” tab. This is where you see all your invoices.

If your payment fails, it is advisable to check the following:

1. Is there an outage at your bank? Contact your bank about this.
2. Does your bank have a credit limit, which you have reached? Contact your bank about this.
3. Is there an error message during the checkout process caused by our shop? If so, please contact our Partner Service at info@fastlane-distribution.com.

It is not possible to pick up orders. We make every effort to send orders through our carriers as quickly as possible. We cooperate with DPD, PostNL and DHL. If there are personal requirements, it is advisable to contact our Partner Service.

Unfortunately, our warehouses are not open to visitors. It is not possible to pick up orders. We strive to ship all orders very quickly.

If your order is not complete, there may be several reasons:

1. It is a partial delivery. See the pick list provided for this purpose.
2. We forgot to pack parts. Please contact our Partner Service for this.
3. Parts were lost in transit. If you notice that your order has been open or is incomplete upon delivery, you should notify the delivery person immediately. Then contact our Partner Service about this.

Unfortunately, that is not possible. If we haven’t started processing your order yet, you could try contacting our Partner Service to see what we can do for you.

Speed is in our DNA. This means that we try to deliver all orders as quickly as possible. It is not possible to choose your own delivery date at checkout. However, it is possible to contact our Partner Service prior to ordering to make a note of this.

If you can immediately observe upon delivery that your order is damaged, we request that you notify the delivery driver immediately so that a report can be made of this (this is necessary if we file a claim). Next, it is important to check the parts carefully and take pictures of how it was delivered and what damages there are. Then contact our Partner Service so that we can handle this further.

It is not possible to return items with us as a b2b company. Therefore, always check carefully in advance to make sure you are ordering the right items. If in doubt please contact our Partner service.

The warranty period depends on the item and brand (manufacturer) and is tailored to the expected life of an item. The warranty starts on the day of your invoice date. As long as you have warranty on an item, we guarantee that the item will continue to work properly under normal use. If an item breaks, due to manufacturing or material defect, while you still have warranty on it, we will try to repair or replace it free of charge. Wear, age and defects caused by improper use are not covered by the warranty and will not be repaired free of charge (read: if an item is (partially) broken by yourself, this is also not covered by the warranty). Warranty cases are always reviewed by our Partner Service. Please contact us about this.